Bank branches have seen a modest decline over the past few years, thanks to the [...]
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So far Eleanor Morden has created 169 blog entries.
We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centers leveraging [...]
Demystifying The Difference Between a Chatbot and Artificial Intelligence (AI) in the Contact Center?Eleanor Morden2018-08-06T10:59:31+00:00
Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the [...]
Three Trends That Will Make You Want to Look Again at Your Contact Center Infrastructure [...]
Three Trends That Will Make You Want to Look Again at Your Contact Center Infrastructure. CCaaS, [...]
Are you really addressing customer experience in the contact center? Are you matching all the [...]
Choosing to invest in any transformative technology is never just a matter of comparing features [...]