RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact centre as a service (CCaaS) with accessibility functionality developed in partnership with RNIB A landmark accessibility solution for blind and partially sighted contact centre agents working at the Royal National Institute of Blind People (RNIB) has been developed by Cirrus. Delivered in partnership with Gamma, the Cirrus solution supports all agents within the contact centre, with custom capabilities for blind and partially sighted operators. Almost one in five contact centre staff working at the charity, founded in 1868, are visually impaired. As [...]
Cirrus Partners with Amillan to provide true cloud contact centre capability Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end-customers. “Organisations have accelerated their plans to move to cloud services, and this partnership will help us to better serve our growing customer base and their needs,” said Phil Jordan, CEO at Amillan.” Jordan added: “We continually review our product portfolio and quickly uncovered the need for a true cloud contact centre solution. Cirrus emerged as the best-in-class, and as [...]
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, survey finds. Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools Epsom, Surrey. February 2020: UK contact centre agents say access to customer history across all channels is their number one requirement, with a third saying customers hang up on them daily because they do not have enough information to hand. An independent study of contact centre agents by Norstat, commissioned by Cirrus, the leader in cloud contact centre solutions, sought to understand how to prepare agents [...]
Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services Epsom, Surrey, 30th March 2020: Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an award-winning business telecoms and IT solutions company to provide integrated unified communications and contact centre services. Cirrus’ award-winning contact centre platform will help fill a growing need among Vivio’s diverse client base for advanced, cloud-based communications that integrate smoothly within existing technology. In particular, Cirrus will provide much anticipated, best-in-class omnichannel contact centre capabilities within Microsoft Teams to expand Vivio’s unified communications portfolio. “Business connectivity has never [...]
Cirrus to Provide Seamless Cloud Contact Centre Solution Within MS Teams Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is now available as a native application within Microsoft Teams, enabling contact centre agents to deliver a consistent experience regardless of channel or location. Cirrus’ Teams solution enables agents to seamlessly manage customer interactions such as voice calls, SMS, emails, messaging, chat, social media and video across a single viewpoint. Agents will have the ability to communicate and collaborate with colleagues from other departments to resolve customer queries more efficiently, all within the [...]
Daisy Corporate Services Selects Cirrus as its Public Cloud Contact Centre Solution Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing demand from enterprise customers moving to public cloud, driven by the Covid-19 pandemic. Cirrus’ award-winning cloud contact centre solutions will sit across Daisy’s ‘Online Unified Communications’ and ‘Direct 2 for Microsoft Teams’ suite of services. Jason Roos, Chief Executive Officer at Cirrus, commented: “We are delighted to be partnering with Daisy at what is a crucial stage for enterprise customers. The gradual move to the cloud [...]
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