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News2017-09-08T15:37:17+00:00
104, 2021

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, survey finds. Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools Epsom, Surrey. February 2020: UK contact centre agents say access to customer history across all channels is their number one requirement, with a third saying customers hang up on them daily because they do not have enough information to hand. An independent study of contact centre agents by Norstat, commissioned by Cirrus, the leader in cloud contact centre solutions, sought to understand how to prepare agents [...]

3103, 2021

Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services

Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services Epsom, Surrey, 30th March 2020: Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an award-winning business telecoms and IT solutions company to provide integrated unified communications and contact centre services. Cirrus’ award-winning contact centre platform will help fill a growing need among Vivio’s diverse client base for advanced, cloud-based communications that integrate smoothly within existing technology. In particular, Cirrus will provide much anticipated, best-in-class omnichannel contact centre capabilities within Microsoft Teams to expand Vivio’s unified communications portfolio. “Business connectivity has never [...]

2302, 2021

Cirrus to Provide Seamless Cloud Contact Centre Solution Within MS Teams

Cirrus to Provide Seamless Cloud Contact Centre Solution Within MS Teams Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is now available as a native application within Microsoft Teams, enabling contact centre agents to deliver a consistent experience regardless of channel or location. Cirrus’ Teams solution enables agents to seamlessly manage customer interactions such as voice calls, SMS, emails, messaging, chat, social media and video across a single viewpoint. Agents will have the ability to communicate and collaborate with colleagues from other departments to resolve customer queries more efficiently, all within the [...]

1102, 2021

Daisy Corporate Services Selects Cirrus as its Public Cloud Contact Centre Solution

Daisy Corporate Services Selects Cirrus as its Public Cloud Contact Centre Solution Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing demand from enterprise customers moving to public cloud, driven by the Covid-19 pandemic. Cirrus’ award-winning cloud contact centre solutions will sit across Daisy’s ‘Online Unified Communications’ and ‘Direct 2 for Microsoft Teams’ suite of services. Jason Roos, Chief Executive Officer at Cirrus, commented: “We are delighted to be partnering with Daisy at what is a crucial stage for enterprise customers. The gradual move to the cloud [...]

1901, 2021

Cirrus Wins Two Categories In The Comms Business Awards 2020

Cirrus Win Two Categories In The Comms Business Awards 2020 Cirrus, an award-winning provider of provider of omni-channel cloud Contact Centre Solutions (CCaaS), are absolutely delighted to have won two awards in the Comms Business Awards 2020. Cirrus, along with out partner Gamma, was awarded the Contact Centre Vendor award which recognises those who excel in the Contact Centre space. At Cirrus, our goal is always to empower contact centre agents with the best tools, so that they can provide top-class customer experience. We look forward to continuing our dedication to product innovation and supporting our channel partners to [...]

1101, 2021

Cloud Contact Centre Specialist Cirrus Secures Funding Round to Drive Growth and Innovation

Cloud Contact Centre Specialist Cirrus Secures Funding Round to Drive Growth and Innovation Cirrus, the award-winning provider of omnichannel cloud contact centre solutions, has today announced a multi-million pound investment from BGF, the UK’s most active investor in growth economy businesses, along with flexible financing from NatWest’s Growth Capital Fund to fuel continued product innovation and business growth. Founded in 2013 by Jason Roos, Cirrus provides cloud-based contact centre software to private and public sector organisations looking to digitalise their customer service operations. The business has seen continued growth across the UK and North America making it one [...]

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