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News2017-09-08T15:37:17+00:00
712, 2021

Cirrus says AI will boost Agents rather than replace them, Podcast

Cirrus says AI will boost Agents rather than replace them, Podcast AI has not been seen as the agent’s friend. Historically, agents have viewed AI as another intrusive technology that might compete with humans for needed work, and possibly make conditions in contact centers worse by alienating inbound customers before they ever have a chance to talk to a live person. In this podcast, Jason Roos, CEO and founder of Cirrus, reveals research that shows that the way we think about AI might be changing. Now, AI is being seen by a surprising 94% of agents as a [...]

1511, 2021

94% of contact centre agents say artificial intelligence will support them in their roles

94% of contact centre agents say artificial intelligence will support them in their roles Cirrus research reveals positive frontline attitudes to new technology in the contact centre The overwhelming majority (94%) of contact centre agents say artificial intelligence will support them in their role, despite the perceived threat to jobs. Citing the benefits, the majority (57%) believe AI will help solve customer queries faster, provide them with more information on the customer (56%) and enable them to focus on more challenging tasks (56%), according to an independent poll commissioned by Cirrus, the market leaders in cloud contact centre solutions. [...]

2409, 2021

Cirrus named Best Contact Centre Vendor at this year’s Comms Business Awards

Cirrus named Best Contact Centre Vendor at this year’s Comms Business Awards Epsom London, September 23 2021: We’re delighted to announce that we have won the Comms Business Award for ‘Best Contact Centre Vendor’ in 2021, for the second year in a row. The awards recognise and celebrate leaders in our industry over the past 12 months, with the independent judging panel highlighting our excellent customer focus as a key factor for us winning. “We are extremely proud to win this award,” Jason Roos, founder and CEO of Cirrus commented. “It’s testament to the continued hard work of [...]

2807, 2021

Redsquid announce partnership with omni-channel contact centre provider Cirrus

Redsquid announce partnership with omni-channel contact centre provider Cirrus London, July 2021: Managed Service provider Redsquid have announced their partnership with Cirrus and their award-winning contact centre platform. The partnership enables Redsquid to provide large SME and enterprise customers an omnichannel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic. Jason Roos, CEO at Cirrus, commented: “We are delighted that Redsquid have selected Cirrus as their contact centre solution. The industry is experiencing unprecedented pressures and change, and our partnership will provide organisations with an assured combination of award winning, agile [...]

3006, 2021

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact centre as a service (CCaaS) with accessibility functionality developed in partnership with RNIB A landmark accessibility solution for blind and partially sighted contact centre agents working at the Royal National Institute of Blind People (RNIB) has been developed by Cirrus. Delivered in partnership with Gamma, the Cirrus solution supports all agents within the contact centre, with custom capabilities for blind and partially sighted operators. Almost one in five contact centre staff working at the charity, founded in 1868, are visually impaired. As [...]

206, 2021

Cirrus Partners With Amillan To Provide True Cloud Contact Centre Capability

Cirrus Partners with Amillan to provide true cloud contact centre capability Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end-customers. “Organisations have accelerated their plans to move to cloud services, and this partnership will help us to better serve our growing customer base and their needs,” said Phil Jordan, CEO at Amillan.” Jordan added: “We continually review our product portfolio and quickly uncovered the need for a true cloud contact centre solution. Cirrus emerged as the best-in-class, and as [...]

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