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News2017-09-08T15:37:17+00:00
2409, 2021

Cirrus named Best Contact Centre Vendor at this year’s Comms Business Awards

Cirrus named Best Contact Centre Vendor at this year’s Comms Business Awards Epsom London, September 23 2021: We’re delighted to announce that we have won the Comms Business Award for ‘Best Contact Centre Vendor’ in 2021, for the second year in a row. The awards recognise and celebrate leaders in our industry over the past 12 months, with the independent judging panel highlighting our excellent customer focus as a key factor for us winning. “We are extremely proud to win this award,” Jason Roos, founder and CEO of Cirrus commented. “It’s testament to the continued hard work of [...]

2807, 2021

Redsquid announce partnership with omni-channel contact centre provider Cirrus

Redsquid announce partnership with omni-channel contact centre provider Cirrus London, July 2021: Managed Service provider Redsquid have announced their partnership with Cirrus and their award-winning contact centre platform. The partnership enables Redsquid to provide large SME and enterprise customers an omnichannel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic. Jason Roos, CEO at Cirrus, commented: “We are delighted that Redsquid have selected Cirrus as their contact centre solution. The industry is experiencing unprecedented pressures and change, and our partnership will provide organisations with an assured combination of award winning, agile [...]

3006, 2021

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents

RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact centre as a service (CCaaS) with accessibility functionality developed in partnership with RNIB A landmark accessibility solution for blind and partially sighted contact centre agents working at the Royal National Institute of Blind People (RNIB) has been developed by Cirrus. Delivered in partnership with Gamma, the Cirrus solution supports all agents within the contact centre, with custom capabilities for blind and partially sighted operators. Almost one in five contact centre staff working at the charity, founded in 1868, are visually impaired. As [...]

206, 2021

Cirrus Partners With Amillan To Provide True Cloud Contact Centre Capability

Cirrus Partners with Amillan to provide true cloud contact centre capability Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end-customers. “Organisations have accelerated their plans to move to cloud services, and this partnership will help us to better serve our growing customer base and their needs,” said Phil Jordan, CEO at Amillan.” Jordan added: “We continually review our product portfolio and quickly uncovered the need for a true cloud contact centre solution. Cirrus emerged as the best-in-class, and as [...]

104, 2021

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, survey finds. Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools Epsom, Surrey. February 2020: UK contact centre agents say access to customer history across all channels is their number one requirement, with a third saying customers hang up on them daily because they do not have enough information to hand. An independent study of contact centre agents by Norstat, commissioned by Cirrus, the leader in cloud contact centre solutions, sought to understand how to prepare agents [...]

3103, 2021

Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services

Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services Epsom, Surrey, 30th March 2020: Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an award-winning business telecoms and IT solutions company to provide integrated unified communications and contact centre services. Cirrus’ award-winning contact centre platform will help fill a growing need among Vivio’s diverse client base for advanced, cloud-based communications that integrate smoothly within existing technology. In particular, Cirrus will provide much anticipated, best-in-class omnichannel contact centre capabilities within Microsoft Teams to expand Vivio’s unified communications portfolio. “Business connectivity has never [...]

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