Economy Energy improves customer experience and saves cost
"Because our previous supplier had let us down so badly, it was imperative that the new cloud-based contact centre was provisioned without any impact on our customers. Cirrus ensured a smooth transition to its solution and provided effective training to enable us to get the best business result in the shortest time possible."
- Lynne Curtis-Blackwell – Head of Customer Services
Economy Energy initially chose to implement a Cirrus Contact Map solution to resolve its immediate problems. This was deployed within days of go-ahead and enabled a reduction in abandoned calls by improved customer communication.
Economy Energy has also saved money but improved the customer experience.