Working smarter is a clear ambition for most, although it’s not so easy when you’re already spinning lots of plates. Motivating staff, balancing spikes in call volumes, trying to hit service levels and continuously improving performance is a daily challenge, amongst many other things. And yet the demand for better results never stops.
Increase outbound contact conversion
Reduce inbound calls
Reduce call handling and costs
Finding smart tools that add more ways of communicating is the key. Tools that deliver results quickly, are easy to roll out, and are simple and fast for agents to learn and use.
Cirrus SMS Chat
Cirrus SMS Chat is an interactive SMS communication solution. It enables contact centre agents to have a live chat conversation, with customers and sales prospects using SMS, in an organised and intuitive way.
It lets customers reach you in a way that many now prefer, with text chat instead of voice. It gives agents a simple web console to manage chat conversations with customers. Cirrus SMS Chat has all the benefits of web chat, but it’s optimised for mobile use. It’s perfect for customers on the move, or in situations where voice calls would be intrusive.