Many enquiries from customers are more effectively handled
through automated ‘self-service’. The customer is able to quickly
access the information they need, and what is more, this service
can be delivered 24×7.
Cirrus Customer Self-Service provides one of the most comprehensive
voice response solutions available to contact centres.
A range of pre-built functions and integration enables you to quickly
define and configure an intuitive experience for your customers.
How it works
Step 1
You define the automated self-service process for your customer.
Step 2
You select the Cirrus pre-built functions to create your service.
Step 3
Your customers gain the experience they deserve 24×7.
Features
Self-Service Flow
With Cirrus you design your customer self-service in the way you want to deliver the experience for your customer. By utilising pre-build functions you can quickly define and bring into service new and intuitive self-service options.
Intelligent Connectors
Cirrus provides a range of data connectors which simplifies the process of retrieving key information from your customer management and operational systems, providing customers with fast-track access to the information they need.
Voice Prompts
By embedding professional voice prompts, Cirrus enables you to deliver a customer self-service application that is fitting for your brand and provides a personalised service to your customers.
Escalate to Call
Through tight integration into the Cirrus contact centre platform, you are always able to provide your customers with the ability to opt-out of self-service and be connected to a live agent. What makes the experience great is that everything collected so far can be passed to the agent along with the customer call.
Who This Would Best Suit
Any contact centre with standard customer enquiries
Any organisation looking to provide a self-service option
Contact Centres looking to provide 24×7 service
The Value Delivered
Reduce Call Volume
By diverting routine calls to an efficient and effective self-service alternative.
Reduce Costs
By serving more customer enquiries through a much lower automated method.
Increased Accessibility
By providing an option to customers to serve themselves 24×7.
Improved Customer Experience
By providing customers with direct access to the information they require without the need to queue for a live agent.