Jargon Buster - Summary

  1. Jargon Buster: See the glossary of terms at the back of this document for all the jargon in easy terminology.
  2. VoIP: Voice over Internet protocol, a technology for making telephone calls over the Internet
  3. Windows, XP, Vista, 7: Cirrus requires computer’s running Windows XP, Vista or 7 operating system and with Internet Explorer 7 or later installed and working with default settings.
  4. PSTN (public switched telephone network): is the world's collection of interconnected voice-oriented public telephone networks, both commercial and government-owned. It's also referred to as the Plain Old Telephone Service (POTS).
  5. Hard Phone: A conventional telephone set, which is a single function terminal, hardwired to support voice communications.
  6. Operator: is the term used in Cirrus to describe the person using the system. Operators are often referred to as users as well.
  7. Soft Phone: A software-based phone for voice over IP (VoIP) that is installed in the user's computer. The audio interface can be a microphone and speakers plugged into the sound card, although a headset are preferred.
  8. Customer Support: customersupport@drltd.com or 0870 414 9000
  9. Category 5 (CAT5):  is a twisted pair (4 cables) of high signal integrity cable type recognisable with RJ45 connectors in the picture below.

    10.  Description: Description: ethernet-plugs2

  10. HID: A human interface device or HID is a type of computer device that interacts directly with, and most often takes input from, humans and may deliver output to humans.
  11. Widget: The term used to describe Cirrus tools and elements that make up a Cirrus Configuration
  12. Cirrus Configuration: A collection of Widgets designed to offer users specific sets of functionality. You can define as many Cirrus Configurations as you like and then assign them to users as required.
  13. Concurrent: The number if simultaneously logged in operators. A business can have more operators than licenses, for example where operators will work shifts, you may have 50 operators but only need 25 licenses because only 25 of them will ever be logged in simultaneously.
  14. Sign In: The action that will allow you to view your Cirrus configuration. Note: Signing In alone will not make you ready to receive / make calls.
  15. Sign Out: The action of ending your session in Cirrus. Note: It is extremely important to Sign Out correctly, as failure to do so will not only keep your license in use and prevent others from Signing In, but you could also inadvertently continue to receive calls.
  16. Sound Card: is a computer expansion card that facilitates the input and output of audio signals to and from a computer under control of computer programs.
  17. Audio Devices: Any audio hardware plugged into the computer such as microphones, headsets, speakers and Webcams.
  18. Taskbar: In computing, a taskbar is a bar displayed on a full edge of a GUI desktop that is used to launch and monitor running applications. Microsoft incorporated a taskbar in Windows 95 and it has been a defining aspect of Microsoft Windows's graphical user interface ever since. ...
  19. Playback devices:Devices that play sounds back (playback) TO you (speakers & headsets).
  20. Recording devices: Devices for recording sounds FROM you (microphones).
  21. Hunt Group: is a telephony concept that refers to the methodology of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive the call.
  22. Longest Waiting: route calls to the operator that has been waiting longest for a call.
  23. Cyclic: route calls fairly amongst operators over a set time period.
  24. Linear: route calls to operators in the same order or sequence every time.
  25. Presentation number: Cirrus and Cirrus allow you to choose what number to present when calling outbound from Cirrus. Please note that Ofcom requires that you follow strict guidelines when doing this. You may not present a premium rate number. The number must also, when called, connect to your company, or play a message telling the caller who was calling them. Please also note that this functionality is only effective across selected networks (for example, if the person you are calling is a Vodafone customer, often they will not see your presentation number).
  26. Screen pop: is a feature of computer telephony integration (CTI) applications that automatically displays all of the relevant caller and account information on a call centre agent's screen during a call.