Answering and Making Calls:

Cirrus’s soft phone controls are simple and easy to use. The Phone Widget changes to suit the activity in progress and also displays useful information about the call. What is displayed will change depending on a number of factors. The following pages will guide you through making calls, answering calls, transferring calls and 3 way calls.

Don’t forget that Cirrus Widgets can be customised, so they may look slightly different from the examples below on your configuration.

5.1) Keyboard shortcuts:

Cirrus allows you to assign Keyboard Shortcuts to perform phone actions. This allows you to do things like answer calls, dial numbers and bring your phone to the front screen on your computer with the simple click of a sequence of keyboard buttons. The button combinations are assignable, allowing you to choose which combinations of keys best suit your specific computer.

The 3 main functions are:

Answer / Hang-up:
Using Ctrl + A (suggested) will automatically answer a ringing inbound call, or it will disconnect a live call.

Dial From Screen:
Using Ctrl + D (suggested), will automatically dial any number you have highlighted within any application on your computer. It will format the number so that Cirrus will dial it. For example, if you were to highlight (0208) 555 1234 and press Ctrl + D, Cirrus will dial 02085551234 having removed the brackets.

Bring to Front:
Using Ctrl + F (suggested) will bring Cirrus to the front of any other windows you have opened on your computer. This is useful if you want to quickly access your phone controls, for example if you want to place the call on hold.

5.2) Managing Calls:

There are several ways to dial a number, another operator or a contact using your Cirrus Phone. The following pages will show you the different functions of the Phone. Please note that many of the functions are applicable to both inbound and outbound calls.

5.3) Dialling a number – Manual Entry and Dial from Screen:
There are several ways to dial a number, another operator or a contact using your Cirrus Phone. Click on the green button and manually enter a number in the Call Box Dial from Screen: as show in the diagram on the righ hand side	This is what the IDLE PHONE looks like.
5.4) Dialling a number – Recently dialled numbers and suggestions box: In some configurations, Cirrus will suggest numbers for you to dial from your history of recently dialled numbers or from other operators and contacts in the system.

5.5) Dialling a number – Shortcuts on the Operator List Widget

5.6) Establishing a connection Phone

5.7) In Outbound Call – Ringing Phone
Once a connection has been established, your Phone will be trying to get through to the number you dialled. Until the other end has answered the call, your Phone will look like this:
5.8) In Call Phone: When the number you have dialled has answered your call, your Phone will look like this. Depending on your configuration, you will have additional buttons allowing you to control the call. These buttons are: Dependign on your configuration, you will have additional buttons allowing you to control the call. these buttons are:
End Call terminates the connection to the number dialled. your phone will change to idle. Put on hold: The caller will be placed on hold and they will hear the hold music chosen by your company. your phone will change to On hold Direct Transfer: If you enter a number into the to: box and press Transfer, the call will be transfered directly to the number you entered( you will not be able to apeak to the party you transfer the to in order to ontrodcuce the transfer. your phone will chage to Direct Transfer 3-Way Call If you enter a number in the to: box and press 3-way call, the number you entered will be added to your call and you will be able to have 3-way conference call. Your phone will change to 3-Way Call
5.9) On Hold Phone: When the Hold Button is pressed, your Phone will look like this: Depending on your configuration, you will have additional buttons allowing you to control the call. These buttons are:
When the Hold Button is pressed, your phone will look like this: Depending on your configuration, you will have additional buttons allowing you to control the call These buttons are: End Call: You will cut off the caller On Hold and your Phone will change to Idle Phone. Use with caution! Resume Call: You will be returned to the caller and they will be taken off hold. Your phone will revert back to In Call Enquiry Call: The number you have entered in the to: box will be dialled. The initial call will be kept on hold. You will be able to speak to the enquiry call and you phone will change to Enquiry call
5.10) Direct Transfer Phone: From the In Call Phone, if you entered a number in the to: box and clicked Direct Transfer, your phone will transition through these two views.
From the In Call Phone, if you entered a number in the to: box and clicked Transfer you phone will transition through these to views: Whilst waiting for the other end to connect your phone will look like the image on the right. As soon as the other end connects, your caller will be connected and will hear whatever the other end transmits. Your phone will look like this:
5.11) 3-way call Phone:
From the in call phone, if you enter a number in the to: box and click 3-way Call, you will be adding the number in the to: box to your current call. You and the person you were 1st talking to will hear whatever the number in the to: box transmits
5.12) Enquiry Call Phone:
From the On Hold Phone, if you click Enquiry Call and then entered a number in the to: box you phone will look like this: Note: Unlike Transfer, you will be able to speak to the Enquiry Party and introduce the call. You can then use the following buttons, depending on the outcome of your conversation with the Enquiry Party. End Enquiry: This will terminate the Enquiry Call and return you to the On Hold Phone 3 – way: The 1st call, the Enquiry Call and you will be joined together. Your phone will revert to the 3 way Call Phone Patch Through: This will patch the 1st call to the Enquiry Call and your phone will look like this:
5.13) Incoming Call Phone:
When you are receiving a call, your phone will look like this: CLI: This is the number of the person calling you DN: (Dialled Number) This is the number that they have dialled DN Name: (Dialled Number Name) If the number the caller dialled is named in Cirrus, it will be displayed here Service and Queue: Use for Inbound Calls From this Phone you can either answer the call or if enabled you can reject it Answer Call: If you click Answer Call, your phone will change to the In Call Phone Reject: If you click Reject, your phone will change to Idle Phone