Real-Time Data and Analytics
Business optimisation is dependent upon accurate management information. Cirrus contact centre solutions put a wealth of real-time data and analytics at your finger-tips, supporting faster, better decision making.
We help you to distinguish what is interesting to what really impacts performance and create personalised dashboards of your KPI’s and to share these on digital wallboards throughout your operation.
With a greater level of insight into every aspect of your contact centre operations, you can identify process inefficiencies, understand the root cause and take appropriate action rapidly. Workforce optimisation becomes simpler; with analysis available on an individual, team or centre-wide basis.
Visibility of performance and workloads across the contact centre allows you to staff appropriately, identify training needs and deliver against your KPIs.