Article: Getting The ROI With AI
Looking back over the past couple of years, the one subject that seems to have captured communications professionals’ imagination more than any other is Artificial intelligence (AI). A quick Google search for Contact Centre AI yields over 770 million results. This demonstrates that a lot of people are talking about it but is everyone making sense? Does everyone even agree on what AI is?
In this article, we will cover:
- The Background of AI
- What is AI?
- AI in action
- An ROI for AI