Cirrus crowned Best Omni-Channel Contact Centre Solutions Provider
Cirrus crowned Best Omni-Channel Contact Centre Solutions Provider Ever since the company’s launch, the Cirrus [...]
A CEO’s Perspective on the Evolving Contact Centre Market
A CEO’s Perspective on the Evolving Contact Centre Market Throughout my career I’ve been fortunate [...]
Improving charity contact centre call response
Improving charity contact centre call response Charities face several unique challenges that must be tackled head-on [...]
Cirrus says AI will boost Agents rather than replace them, Podcast
Cirrus says AI will boost Agents rather than replace them, Podcast AI has not been [...]
94% of contact centre agents say artificial intelligence will support them in their roles
94% of contact centre agents say artificial intelligence will support them in their roles Cirrus [...]
It’s the people that are important, not the products – Why Cirrus is putting agents first
It's the people that are important, not the products - Why Cirrus is putting agents [...]
Celebrating Contact Centre Heroes!
Celebrating Contact Centre Heroes! Contact centre agents are so often the frontline for the organisations [...]
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud [...]
Teams has won the UCaaS battle – but where does this leave contact centres?
Teams has won the UCaaS battle – but where does this leave contact centres? Since [...]
Beyond Voice – the Future of Customer Services
Beyond Voice – the Future of Customer Services In little more than a year, the [...]
