“If you talk to a person in a language they understand, that goes to their [...]
About Joanna LiemThis author has not yet filled in any details.
So far Joanna Liem has created 51 blog entries.
We have all had our fair share of bad call-centre experiences. There’s an expectation and [...]
The UK Contact Centre Decision-Maker's Guide 2018-19 (16th edition) “The UK Contact Centre Decision-Maker's Guide [...]
Mitigate Exposure to Fraud Risk In Your Contact Centre PCI Compliance Does Not Have To [...]
Coping with Peaks In Demand A Practical Guide from the People at Cirrus Delivering the [...]