Introducing CAI (Conversational AI) There's a lot of talk about AI at the moment, and AI [...]
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So far Joanna Liem has created 50 blog entries.
We have all had our fair share of bad call-centre experiences. There’s an expectation and [...]
The UK Contact Centre Decision-Maker's Guide 2018-19 (16th edition) “The UK Contact Centre Decision-Maker's Guide [...]
Mitigate Exposure to Fraud Risk In Your Contact Centre PCI Compliance Does Not Have To [...]
Coping with Peaks In Demand A Practical Guide from the People at Cirrus Delivering the [...]