Artificial Intelligence is the buzzword of the contact centre industry, and it’s not going anywhere! [...]
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So far Eleanor Morden has created 169 blog entries.
Bank branches have seen a modest decline over the past few years, thanks to the [...]
We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging [...]
Demystifying The Difference Between a Chatbot and Artificial Intelligence (AI) in the Contact Centre?Eleanor Morden2018-08-06T11:02:14+00:00
Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the [...]
Cirrus Response, an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS) and IPT telephony, [...]
The UK Contact Centre Decision Makers Guide The UK Contact Centre Decision-Makers' Guide” identifies seven [...]
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure. [...]