cirrusdev

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So far cirrusdev has created 14 blog entries.

insurethebox meets rapid scale demands and trains agents faster

2017-08-16T11:26:59+00:00Customers|

"The Cirrus platform has transformed the way insurethebox manages our phone calls. The solution allows us to rapidly scale to meet customer demand. Training lead times for agents are much shorter than before. The system really is intuitive to use. The real time management information as well as the comprehensive call logs have proven invaluable, providing detailed insight into not only our operational metrics but also our customers, enabling us to drive change and transformation within the business. We would recommend Cirrus to any enterprise call centre."
- Stephen Humphrey – Head of Business Performance at insurethebox

Online retailer sees major growth and global success with Cloud Contact Center platform

2020-04-28T15:18:52+00:00Customers|

"We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not made the switch to Cirrus my customer service team would not have been able to support that growth."
- Matt Oxford, Head of Customer Services, Lovehoney