Slide Talk to us We are fortunate to have fantastic partners and clients.
Here is what they are saying about us:
What our customers say about us

“With the current Covid-19 situation, we needed a solution that would allow our agents to work from home and carry out their essential daily activities. The team at Cirrus provided an expertise and consultative approach second to none, and the contact centre solution moulded perfectly to our needs. Nothing we asked was ever too much and it was addressed swiftly from the initial conversation to first launch, the solution was completed in a matter of days!

The speed and agility in delivering the required solution was something that impressed the senior staff within NI Water. It’s been a pleasure working with such a professional and customer focused team of expert. We were extremely pleased with Cirrus as a contact centre solution and partner.”

Larry McAteer; Project Manager at Northern Ireland Water

“Since upgrading our systems to Cirrus with its built-in intelligence our customer satisfaction has increased tremendously and our agents are more engaged, which in turn gives a more positive experience to customers – a virtuous circle!”

Phill Allington Ollier – Head of Customer & Digital Operations

“As we continue to operate in challenging times, Cats Protection is confident that it has a solution in terms of Cirrus Cloud Contact Centre that will enable it to adapt its operation in line with future demand and changing customer preferences. Its partnership with Class Networks and Cirrus is very strong and they have definitely proved their value with the transformational results they have delivered for us this year.

The time that Class Network and Cirrus spent to truly understand what was happening across our operation was invaluable. The simple answer was to throw more capacity at the issue, but Class Networks and Cirrus showed us that there were more fundamental issues to be addressed and that the solution was to adapt to our customers’ requirements by operating smarter.”

Stuart Sheppard; Contact Centre Manager at Cats Protection

“The shift to Cirrus represented a key shift for Macmillan to ensure that we could support people living with cancer and those close to them at a time and in a way that worked for them. During implementation planning, COVID-19 caused us a huge challenge as we were due to go live on site the week before lockdown. By working collaboratively we managed to deploy the solution remotely to our workforce – ensuring that 400 staff were trained and live on the platform within a month. Like all projects, there were challenges along the way, however, the team were extremely responsive to our feedback and worked tirelessly to ensure our needs were addressed.

It’s been a pleasure working with such a professional and customer focused team of experts, we were extremely impressed with Cirrus as a contact centre solution and partner which has enabled us to continue providing essential services to our customers whilst adapting to a massive change in demand due to the pandemic. We look forward to continuing to leverage our successful partnership and continuing to transform our service so we can ultimately reach and benefit more customers.”

The Team at Macmillan Cancer Support

“Cirrus have got the right people in place and offer a platform that’s very specialised in what it does. It’s the most flexible available that I’ve seen and everybody at Cirrus has a technical background enabling us to provide the same kind of performance as a 200 agent Contact Centre, with far less staff. All those standard things you would expect from technology, like efficiency, empowering people to do more and cost, is all standard, however, with Cirrus you can tune it further. If you consider a stock racing car, it can only be tuned so far. With Cirrus you can tune all the way up to an F1 car. The flexibility means it doesn’t matter that we might be the only company in the world that needs a particular feature.”

Sanjay Patel; Manager PRP Response, Pertemps

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“Cirrus enables us to deliver a seamless customer experience no matter which brand or channel.”

The Team at Theo Paphitis Group 

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