“The shift to Cirrus represented a key shift for Macmillan to ensure that we could support people living with cancer and those close to them at a time and in a way that worked for them. During implementation planning, COVID-19 caused us a huge challenge as we were due to go live on site the week before lockdown. By working collaboratively we managed to deploy the solution remotely to our workforce – ensuring that 400 staff were trained and live on the platform within a month. Like all projects, there were challenges along the way, however, the team were extremely responsive to our feedback and worked tirelessly to ensure our needs were addressed.
It’s been a pleasure working with such a professional and customer focused team of experts, we were extremely impressed with Cirrus as a contact centre solution and partner which has enabled us to continue providing essential services to our customers whilst adapting to a massive change in demand due to the pandemic. We look forward to continuing to leverage our successful partnership and continuing to transform our service so we can ultimately reach and benefit more customers.”
The Team at Macmillan Cancer Support