Founded by Jason Roos in 2013, Cirrus has built up a reputation for deep expertise in the contact centre as-a-service (CCaaS), market continually attracting the best talent, many of whom have spent their careers in the operational contact centre environment and therefore understand its challenges first-hand.

Contact centre is at our core, it is all we do, what we love and why our partners and customers choose and stay with us. Each application we work on, new technology we create and interaction we have with our partners and customers comes back to this – delivering the right outcome for the business and excellent experience for agents, which equates to a brilliant experience for all.

What Makes Us Different?

True Omni-Channel

Support a true omni-channel experience in a single pane of glass

Reliability

3 UK Data Centres with Unrivalled reliability with a 99.999% uptime

Intuitive Solution

Intuitive solution that has agents up and running in 30 minutes and bringing everything they need into a single screen

CCaaS overlay

We provide CCaaS overlay on any UC/PBX or existing infrastructure

Modular Approach

We offer a modular approach which allows flexibility to select what you need and pay for what you use

No Disruption

We seamlessly transform you contact centre without disruption or down time

Our Most Recent Awards

CSR Award 2020

Contact Centre Vendor 2020

Cloud Services Vendor 2020

“Since upgrading our systems to Cirrus with its built-in intelligence our customer satisfaction has increased tremendously and our agents are more engaged, which in turn gives a more positive experience to customers – a virtuous circle!”

Phill Allington Ollier, Head of Customer & Digital Operations at Clarks

“A massive thank you from me and the RNIB team on our smooth contact centre transition. All of the key RNIB managers involved have been really positive about how it has gone. To quote one of them: “this is the best system GO LIVE yet!! –I am very happy today.”

David Mann, IT Service Delivery Manager at RNIB

“As we continue to operate in challenging times, Cats Protection is confident that it has a solution in terms of Cirrus Cloud Contact Centre that will enable it to adapt its operation in line with future demand and changing customer preferences. Its partnership with Class Networks and Cirrus is very strong and they have definitely proved their value with the transformational results they have delivered for us this year.”

Stuart Sheppard, Contact Centre Manager at Cats Protection
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