Cirrus was founded in 2011 and is an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Centre and IPT environment, provides a recipe for business transformational success.
Cirrus solutions combines best in class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centres and informs business leaders to drive exceptional business results and customer experiences.
Cirrus has a broad range of experience across both the public and the private sector. Clients include Virgin Trains, NHS, FCA, CAA, LAA, Cafcass, InsureTheBox, Buckingham Palace and Economy Energy. Our deployments typically range from 5 – 1,000 users and customers benefit from the ability to unify resource across separate geographic locations (including homeworkers), leverage multichannel capability and move to a single view of the customer to name a few benefits.
Cirrus’ CCaaS Solution
The CCaaS solution that makes managing contact effortless
When you face a daily challenge to manage different teams of agents on different systems; trying to balance your resources, and fighting to provide your agents with a single view of the customer that empowers them to deliver your brand promise, then perhaps it`s time to talk to Cirrus. We take the technology headache out of day-to-day operations, helping you take advantage of Artificial Intelligence (AI) and the latest omni-channel features, and manage your GDPR responsibilities.
Cirrus is the CCaaS solution that makes managing contact effortless; saving you both money and time. In fact, it works so well, you can forget about the technology and focus on delivering real results for your business and your customers. No wonder that Cirrus was awarded the Best Enterprise Contact Centre Solution at this year`s Comms National Awards.
We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love. 85% of customers only need 30 minutes to train their advisors on using Cirrus – it`s that simple!
Although Cirrus is easy to use, it`s incredibly capable. You can rest assured with our 99.999% uptime guarantee – underpinned by technology that utilises 3 different sites that work simultaneously delivering a 60-second Recovery Time Objective (RTO) promise. You can easily integrate with your systems using our suite of API`s and it`s all backed up with best-in-class security.
Cirrus is obsessed with your experience as a client too – one of our Customer Success Managers will take ownership for creating and delivering your tailor-made solution on time and within budget.
Cirrus Artificial Intelligence:
Our Conversational AI is the hardest-working agent in your contact centre, and uses AI to provide customers with the information they need, helps sales teams qualify leads, and learns more about your industry and customers with every conversation. A powerful Artificial Intelligence platform will transform how you engage with your customers. It might not be real, but there is nothing artificial about it’s intelligence.
The most complete omni-channel contact solution, integrating over 30 app types, Cirrus Omni-Channel makes it possible to manage every digital customer contact point via a single unified desktop. Cirrus Omni-Channel lets your customers communicate with you in the way that they want, when they want, delivering an effortless and personalised customer experience every time.