Meet Ami 2018-04-24T10:33:19+00:00

New thinking, new possibilities.

The hardest working agent in your contact centre.

How many conversations are you missing?

Ami is proven to sell more, while reducing costs. You only know about the customers that contact you, or who are willing to wait to connect with an agent. Don’t let any business slip away and generate more sales by letting Ami speak with the ones that you aren’t getting to. The more Ami works, the more successful she becomes. Ami’s algorithm works out the most likely response to achieve her goals and is always improving.

Always on, Ami is 24/7

Doing business doesn’t need to be saved for opening hours. Let your customers connect with your business at a time that suits them without you having the staffing headache. Ami uses natural language and answers in your brand tone, meaning your customers get a consistently excellent experience.

Ami isn’t just a ‘chat bot’

Ami is a conversational AI. Once plugged in, Ami will work to learn your business, further develop her industry sector knowledge, and will intelligently output information instantly. She lives in the cloud and is having 100000s conversations right now (using content knowledge, verbal reasoning to understand structure, slang and context). Let Ami intelligently handle conversations, seamlessly handing off to your agents if needed, on any channel.

Ami means you work smarter

Ami will handle all but the most complex queries, allowing you to leverage AI where it makes sense; scheduling customer calls, considering agents availability, reducing wait times prioritising by urgency and seamlessly hands off to Cirrus omnichannel agents. Ami knows how to ask for help when she needs it so you can be confident that your customers are in safe hands.

Features

  • Off the shelf integrations – SalesForce, Dynamics etc.

  • GDPR Compliant.

  • Natural language conversations.
  • Ami will learn and retain your content – the more she chats the more intelligent she becomes.

  • Considers agent availability and urgency before assigning conversations.
  • Responses are not predefined.
  • Knows who and how to ask for help in your company.
  • Available 24/7.
  • Single dashboard view of performance and reporting.
  • Seamless transfer to other channels and detailed handover to agents.

Benefits

  • Increase customer engagement.
  • Increase and maximise sales leads.
  • Increase employee satisfaction.
  • Reduce peak time pressures in the contact centre.
  • Allow agents to spend time on complex or high value interactions.

  • Customers can connect with you whenever they want.
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