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Recruitment company empowered to innovate and improve client services using Cloud Contact Centre

"Getting the right candidate in place enables someone to be tucked in at night. Recruitment is personal, we give people work and the opportunity to earn a living. Cirrus helps us do more, quicker."

- Sanjiv Patel, Manager PRP Response, Pertemps

Online retailer sees major growth and global success with Cloud Contact Centre platform

"We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not made the switch to Cirrus my customer service team would not have been able to support that growth."

- Matt Oxford, Head of Customer Services, Lovehoney

NHS Pathology Partnership effortlessly handles additional 6 trust GP, Hospital and Clinic helpdesk calls

"Cirrus has transformed the way our organisation operates and dramatically improved the communication and customer service abilities provided to our customers."

- Sian Freeman – The Pathology Partnership Helpdesk Manager

Firebox rapidly increases capacity and handles calls faster, better and with more insights

"CIRRUS has revolutionised how we manage our customer telephone contact. The ability to respond to changes in volume and demand for our service centre at no notice has been a real issue for us.

CIRRUS allows us to manage the problem with our existing team and the dashboard gives us a level of insight into our operation that we didn’t have before. We are more efficient and we have reduced our costs. We’d recommend CIRRUS to anyone."

- Joseph Hurn –

Economy Energy improves customer experience and saves cost

"Because our previous supplier had let us down so badly, it was imperative that the new cloud-based contact centre was provisioned without any impact on our customers. Cirrus ensured a smooth transition to its solution and provided effective training to enable us to get the best business result in the shortest time possible."

- Lynne Curtis-Blackwell – Head of Customer Services

Cirrus voice technology helps Virgin Trains stay ahead of the curve

"We love that Cirrus is fit for the future, we don’t worry about it getting old and tired because it’s supplied as a service from the cloud, and the team of experts behind it are fantastic."

- Becky Bullows – Virgin Trains

insurethebox meets rapid scale demands and trains agents faster

"The Cirrus platform has transformed the way insurethebox manages our phone calls. The solution allows us to rapidly scale to meet customer demand. Training lead times for agents are much shorter than before. The system really is intuitive to use. The real time management information as well as the comprehensive call logs have proven invaluable, providing detailed insight into not only our operational metrics but also our customers, enabling us to drive change and transformation within the business. We would recommend Cirrus to any enterprise call centre."

- Stephen Humphrey – Head of Business Performance at insurethebox

Clinical commissioning groups boost telephone service quality

"The overall customer service has been excellent."

- Louise Hudson – BNSSG CCGs’ Partnership Manager

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0333 103 3333