Web Chat Features
Proactive triggers to offer chat as and when most needed.
Live key press to enable operators to respond instantly.
Only offers itself when operators are available.
Uses integrated knowledge-base to aid accurate responses.
Dedicated specialism to ensure Agents get the correct chats.
Teams based transfer options.
Detailed analytics for management of operators.
Send forms and process to customers to use post chat.
Chat transcript emailed to customer.
Dynamic end of chat survey to determine CSAT.
Yields 95%+ customer satisfaction rating.
Efficient use due to strategic placement within FAQ system.
15% of customers would not use any other contact channel.
Compared to email, chat resolves 8 times more enquiries.
Up to three simultaneous chats means a more efficient contact centre.
Ideal for hearing impaired customers
Knowledge-base makes our chat five times faster than other vendors.