PCI DSS 2017-09-18T14:10:39+00:00

How it works

Step 1

The customer uses their telephony keypad to enter sensitive payment card details which are captured by the Cirrus cloud.

Step 2

What is unique about Cirrus PCI Pro is that while sensitive information is masked from the agent, the conversation between agent and customer is able to continue, ensuring that both control and the customer experience is retained during the payment process.

Step 3

The Cirrus cloud passes sensitive card details through to the agent’s application without the agent seeing or hearing this information.

Complete Contact Centre Control

‘De-Scoping’ the Contact Centre Environment

Cirrus PCI Pro prevents unauthorised access by contact centre staff to sensitive card data. This removes the need to operate a ‘clean room’ policy where paper, pens and mobile phones are prohibited from the agent’s desk.

Fully Controlled Payment Process

What is unique about Cirrus PCI Pro is that while sensitive information is masked from the agent, the conversation between agent and customer is able to continue, ensuring that both control and the customer experience is retained during the payment process.

Call Recording, Voicemail & Announcements

By leveraging Cirrus cloud-based telephony, Cirrus Mobile users are able to take advantage of a range of pay-as-you-use capabilities such as the ability to record business calls from their mobile, the ability to separate personal and business voicemail on their mobile and the capability to create personal messages and announcements.

No Disruption to Contact Centre Processes

Cirrus PCI Pro is designed to work the way you work, and as such can be embedded into your existing contact flows and processes. This not only reduces operational disruption, it also avoids substantial system or process changes and agent retraining.

Social Media

Allowing you to instantly make social media an integral part of the way you interact with your customers through our Cloud based application that enables you to listen, analyse and interact through social channels.

PCI Compliance

Providing organisations with an efficient and effective way to take payment card details from customers in a fully PCI compliant manner.

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The Value Delivered

Full PCI DSS Compliance

The ability to demonstrate that steps have been taken to mitigate the risk associated with exposing agents to sensitive card payment details.

Seamless Customer Experience

With Cirrus PCI PRO the payment process can be completed with the same agent and does not force the customer through an automated route, maintaining the relationship.

Ease of Deployment

With Cirrus PCI PRO there are no changes required or lengthy integration required to existing transaction systems, minimising both risk and time to deploy.

No Capital Expenditure

There is no capital expenditure required on new systems or integration, Cirrus PCI Pro is provided as a pay-as-you-use service.

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