If you are taking payment card details from customers over the telephone, you need to comply with PCI DSS guidelines. Cirrus PCI Pro provides organisations with a highly effective way of achieving PCI DSS compliance. It is simple, quick and cost effective to deploy. The solution is secure, resilient and proven across many UK contact centres.
How Does It Work
In simple terms the most effective way to mitigate risk, when handling payment transactions, is to ensure sensitive card payment information is not passed directly to an agent and is prevented from being voice recorded. The Cirrus PCI Pro solution does just that and more.
The solution leverages assisted automation to take payment details while keeping the advisor and the customer in contact the whole time, allowing for a fully controlled payment process and the best possible experience for the customer. In fact, proven statistics highlight that by keeping a customer on a call during payment, the transaction is far more likely to be completed.
Business As Usual
Cirrus PCI Pro is designed to work the way you work, and can be embedded into your existing call flows and processes. This not only reduces operational disruption, it also avoids substantial system or process changes and agent retraining.