Use the features and apps you want, when you want to and connect calls more cost effectively.
In today’s fast paced, mobile world, customers expect more. They want to use Twitter, web chat, email, SMS and cleverly routed calling to get connected faster and easier.
The Cirrus Cloud Contact Centre platform makes this possible and provides further benefits that will help transform your business.
Spin up new agents fast and provide access via the browser or mobile app. Select new numbers in a few clicks, combined with an elastic capacity, to ensure customers always get answered.
Use any CRM or bespoke source of data to route more intelligently and accurately. Provide a single view of the cross-channel customer journey and empower agents with everything at their fingertips.
The Cirrus Cloud is designed to provide peace of mind and won’t let you down.
Focus on growing revenues and providing better customer experiences.
Our own synchronised state-of-the art data centres in London, Birmingham and Manchester operate independently with double digit internet and major PSTN vendor connections. There’s no 3rd party data centre, network or related technology to blame. This market defining configuration means we ‘could’ lose more than one entire facility without any impact on our customers.
The net effect? Cirrus customers don’t really know what down time means, because they wouldn’t ever know about it.
Focus on your business goals without the worry and let Cirrus ensure you remain connected to your customers.
Cirrus Intelligent Queuing uses customer relationship data to make real-time routing decisions across channels including webchat, email and social media.
Information such as ‘top spenders’, ‘new’ customer or even ‘best performing agent’ can be used as part of the routing decision process.
Customers don’t actually have to queue either, with more informative custom announcements and data driven or prioritised queued call-backs. If a customer hangs up before being connected, the Cirrus Queue Rescue solution makes sure they know you care about it, and will really differentiate your service team from your competitors.
The Cirrus solution puts you in control and gives you the right tools to define your routing strategy. Ensure the right agent is always selected to help a customer or to maximise the opportunity.
Cirrus Analytics helps to identify customer contact trends and enables better decision making. Discover what you could be doing better, faster, easier or more cost effectively.
Measure against KPI’s using standard reports or customise to view data the way that works for your organisation. Benefit from every stage of every interaction being available to relate agent performance, call outcome and operational efficiency information.
The Cirrus Cloud reporting capabilities will help to improve Contact Centre and overall operational processes, reduce cost per call and provide the knowledge on how to provide an effortless customer experience.
Cirrus provides a more complete agent application that can be ‘connected’ to existing bespoke or off-the-shelf solutions such as Salesforce or Microsoft Dynamics easily.
Agents have everything at their fingertips to answer customer queries faster and more effectively from multiple channels, reducing repeat contacts and providing an effortless, more personal, experience. Cost per call goes down and sales opportunities are maximised
Make the agents job easier and the customers will remember how great they made them feel.