19 March 2024
Cloud busting: How to Reign in Contact Centre Expenses
Hectic contact centres, agents frantically juggling non-stop calls and inquiries, costs spiralling out of control…
18 March 2024
Benefits of Conversational IVR Programming
A recent survey by the UK Contact Centre Forum revealed a staggering 35% increase in…
11 March 2024
Smart Support at Your Fingertips: Discovering Cirrus’ Dynamic Help and eLearning Portal
In a time where asking for help is as easy as a click of a…
8 March 2024
The Top Customer Requests for Voice IVR Systems
Automated phone systems using interactive voice response (IVR) technology are still a key part of…
28 February 2024
The CX benefits of a single pane-of-glass (SPoG)
As your organisation grows, so does the complexity of your systems—software apps, databases, cloud services,…
21 February 2024
Knowledge is Power: Equip Your Agents for Success
Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…
19 February 2024
5 Contact Centre Challenges and How to Solve Them
Running a contact centre can be challenging. Customers expect quick resolution and employees want a…
13 February 2024
How to boost contact centre agent engagement for higher productivity
Many companies realise that happy, engaged employees lead to better customer experiences. So they make…