We see so many disillusioned customers coming to us thinking that the “cloud” is unreliable [...]
About Joanna LiemThis author has not yet filled in any details.
So far Joanna Liem has created 8 blog entries.
Cirrus, an award-winning provider of multi-channel cloud Contact Centre Solutions (CCaaS), collected the award during [...]
According to Nuance, despite the rapid growth in online customer service tools, almost 4 out [...]
Customer Service, Customer Experience & Customer Profitability: What the Board Needs to Know About Their Contact CentreJoanna Liem 2017-10-04T16:51:24+00:00
Although customers are demanding, they do recognise when they receive service that is seamless. It [...]
Cirrus are delighted to have been nominated as finalists for eight categories in the Comms [...]
"The overall customer service has been excellent.” Responsible for buying the majority [...]