Cirrus Case Study - The Pathology Partnership (NHS) The Requirement When the Addenbrookes Pathology Helpdesk, [...]
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So far Joanna Liem has created 38 blog entries.
Are you Delivering the Experience Your Customers Deserve There is a lot to say about customer experience [...]
Best Practice Tips for using Social Media in the Contact Centre Social Channels are becoming [...]
Optimising The Workforce Delivering excellent customer service starts with having enough of the right skilled [...]
Best Practice Tips For meeting Customer Expectations When a customer calls for customer service, it [...]
Best Practice Tips For Social Media Social Channels are becoming increasingly important in the way [...]
HOW WFO WORKS As a provider of Teleopti Workforce Optimisation, Cirrus enables contact centres to [...]