The UK Contact Centre Decision Makers Guide The UK Contact Centre Decision-Makers' Guide” identifies seven [...]
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So far Eleanor Morden has created 163 blog entries.
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure. [...]
Three Trends That Will Make You Want to Look Again at Your Contact Centre Infrastructure [...]
Are you really addressing customer experience in the contact centre? Are you matching all the [...]
How do you personalise the Customer Experience (CX) with Artificial Intelligence (AI) and Omni-Channel?Eleanor Morden2018-07-03T12:27:22+00:00
How we interact with customers has changed significantly over the past decade and looks set [...]
Choosing to invest in any transformative technology is never just a matter of comparing features [...]
A recent Contact Babel review of businesses that have adopted cloud contact centre technologies over [...]