cirrusdev

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So far cirrusdev has created 9 blog entries.

insurethebox meets rapid scale demands and trains agents faster

2017-08-16T11:26:59+00:00

"The Cirrus platform has transformed the way insurethebox manages our phone calls. The solution allows us to rapidly scale to meet customer demand. Training lead times for agents are much shorter than before. The system really is intuitive to use. The real time management information as well as the comprehensive call logs have proven invaluable, providing detailed insight into not only our operational metrics but also our customers, enabling us to drive change and transformation within the business. We would recommend Cirrus to any enterprise call centre."
- Stephen Humphrey – Head of Business Performance at insurethebox

insurethebox meets rapid scale demands and trains agents faster 2017-08-16T11:26:59+00:00

Cirrus voice technology helps Virgin Trains stay ahead of the curve

2017-08-16T11:22:50+00:00

"We love that Cirrus is fit for the future, we don’t worry about it getting old and tired because it’s supplied as a service from the cloud, and the team of experts behind it are fantastic."
- Becky Bullows – Virgin Trains

Cirrus voice technology helps Virgin Trains stay ahead of the curve 2017-08-16T11:22:50+00:00

Economy Energy improves customer experience and saves cost

2017-08-16T11:16:34+00:00

"Because our previous supplier had let us down so badly, it was imperative that the new cloud-based contact centre was provisioned without any impact on our customers. Cirrus ensured a smooth transition to its solution and provided effective training to enable us to get the best business result in the shortest time possible."
- Lynne Curtis-Blackwell – Head of Customer Services

Economy Energy improves customer experience and saves cost 2017-08-16T11:16:34+00:00

NHS Pathology Partnership effortlessly handles additional 6 trust GP, Hospital and Clinic helpdesk calls

2017-07-26T08:54:31+00:00

"Cirrus has transformed the way our organisation operates and dramatically improved the communication and customer service abilities provided to our customers."
- Sian Freeman – The Pathology Partnership Helpdesk Manager

NHS Pathology Partnership effortlessly handles additional 6 trust GP, Hospital and Clinic helpdesk calls 2017-07-26T08:54:31+00:00

Online retailer sees major growth and global success with Cloud Contact Centre platform

2017-07-26T06:52:57+00:00

"We were generating £5m per year in revenue and now that’s closer to £75m. There’s no two ways about it, had we not made the switch to Cirrus my customer service team would not have been able to support that growth."
- Matt Oxford, Head of Customer Services, Lovehoney

Online retailer sees major growth and global success with Cloud Contact Centre platform 2017-07-26T06:52:57+00:00